Shop at Vässla

Here you will find practical information about how it works to shop at Vässla—from ordering and payment to delivery, registration, and support after purchase.

If you want to read the full terms, you can find them under Terms of use.

How to place an order

You place your order directly via our webshop.

After you have selected the product, any add-ons, and delivery method, proceed to checkout where you fill in your details and choose payment method.

When the purchase is completed, an order confirmation is sent to the email address you provided at purchase.

Please check the order confirmation as soon as you receive it. If something is incorrect, such as address, product, or contact details, we ask you to contact us as soon as possible.

Payment

At checkout, you can see which payment options are available for your order.

Payment can be made, for example, by card, invoice, installment, or other payment solutions depending on what is offered at the time of purchase.

Some payment methods are handled by external payment providers, such as Klarna, Walley, or Shopify Payments. If you choose invoice, installment, or financing, the payment provider’s own terms also apply.

If you have questions about payment, invoice, or refund, contact: hi@vassla.com

Prices and VAT

The price is shown at checkout before you complete your purchase. Any shipping cost is also shown before payment is made.

For private customers within the EU, VAT is charged according to applicable rules. If you shop as a business, other VAT rules may apply depending on the country and business information.

Delivery

When your order has been shipped, you will normally receive a delivery notification or tracking link from the carrier.

Smaller products and accessories are usually sent to an ombud, parcel locker, or similar pickup point. Larger products, vehicles, and batteries may need to be sent with home delivery or other customized transport.

Estimated delivery time is normally:

Within Sweden: 1–3 business days from when the shipment has been sent from our warehouse.
Within the EU: 5–7 business days from when the shipment has been sent from our warehouse.

Vehicles and registration

Some vehicles may need to be registered before they can be used in traffic.

If the product requires registration or ownership transfer, we may need additional information from you, such as personal data and information required for registration.

It is important that you provide correct information so that registration, ownership transfer, and delivery can be handled properly.

You are responsible for ensuring that the vehicle is correctly registered, insured, and used according to applicable regulations.

Battery and add-ons

Some products may be sold with Battery, Battery subscription, add-ons, or special payment arrangements.

If you choose a Battery subscription, installment plan, or other arrangement, this will be stated at checkout or in the purchase information.

Keep in mind that payment period, subscription period, and warranty are different things. Warranty and complaints are regulated separately.

After purchase

When you have received your product, we recommend that you read through manuals, instructions, and any service information.

It is important that the product is used, charged, stored, and maintained according to our instructions. This helps the product function better over time and may be important if you later need to contact us about service, warranty, or complaint.

If you want to cancel your purchase

As a consumer, you normally have 14 days' right of withdrawal when purchasing through our webshop.

If you want to cancel your purchase, you need to contact us within the withdrawal period and wait for return instructions before sending back the product.

Larger products, vehicles, and batteries may require special handling upon return.

Read more on the page Refund policy.

If something is wrong

If you feel something is wrong with the product, we are happy to help you review the case.

Always contact us before booking a workshop, ordering spare parts, or starting a repair if you want the case to be assessed as a complaint or warranty.

Read more on the page Complaint & Warranty.

Contact us

Do you have questions about an order, product, payment, or delivery?

Contact us via:

Email: hi@vassla.com

For faster assistance, please provide:

• order number

• name

• which product the question concerns

• a brief description of the case