Shipping & delivery
Here you will find practical information about how our deliveries work, how to track your order, and what to do if something has gone wrong with the delivery.
When is my order shipped?
We normally pack your order within 1-2 business days from when the purchase has been completed, provided the product is in stock and we have all the information we need.
Please note that we only process and ship orders when payment has been completed and approved via one of the payment options offered at checkout. We do not ship unpaid orders for invoicing afterward.
If you have chosen to pay for the battery via installment with Walley, the installment plan must be registered and approved before we can process and ship your order. This is because the battery is part of the order and the payment arrangement needs to be finalized before delivery can take place.
Some products may take a little longer to handle, for example:
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vehicles requiring registration
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larger products
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products with batteries
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products that require special transport
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pre-orders or backordered products
If your product has a longer delivery time, it is usually stated on the product page, at checkout, or in information from us.
How long is the delivery time?
The delivery time is counted from when the order is paid for, processed, and has left our warehouse.
The estimated delivery time is normally:
Within Sweden:
1–3 business days from when the shipment has left our warehouse.
Within the EU:
5–7 business days from when the shipment has left our warehouse.
The delivery time can be affected by factors such as the carrier's workload, holidays, weather, incomplete delivery information, or other circumstances beyond our control.
How is my order shipped?
The delivery method depends on the product you have ordered.
Smaller products and accessories are usually shipped to an ombud, parcel locker, or similar pickup point.
Larger products, vehicles, and batteries are usually shipped with home delivery or other customized transport.
Batteries and products with lithium batteries may need to be shipped with special handling because they are subject to special transport regulations.
What does the shipping cost?
The shipping cost depends on the product's weight, size, delivery method, and delivery address. You will always see the current shipping cost at checkout before completing your purchase.
How do I track my delivery?
When your order has been shipped, you will receive a delivery confirmation with a tracking link.
Keep in mind that it can sometimes take a while before the tracking is updated after the shipment has been booked, packed, or picked up.
If you lack tracking information or if the delivery seems to be stuck, you can contact us and we will help you check the status.
Delivery of larger products
Larger products such as Scooter and EPA-1 are normally shipped with home delivery or other specialized transport.
The carrier can contact you via SMS, email, or phone to notify or schedule the delivery.
For the delivery to be completed, it is important that:
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the delivery address is correct
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phone number and email address are correct
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any door code or delivery information is provided
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you are available according to the carrier's notification
If the delivery cannot be completed, extra costs may arise, for example for new shipping or return.
Delivery of batteries
Batteries can be classified as hazardous goods and therefore need to be handled in a special way during transport.
This means that batteries are usually shipped with specialized transport and in some cases only with home delivery.
Make sure your contact and delivery details are correct so the carrier can reach you before delivery.
What do I do if the package is damaged?
Please check the packaging when you receive the delivery.
If the package or product is damaged:
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Take pictures of the damage.
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Take pictures of the packaging.
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Keep both the product and packaging.
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Contact us as soon as possible.
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Provide the order number and describe what has happened.
It is important that you keep the packaging until the matter is resolved, as the carrier may need documentation to assess the damage.
What do I do if something is missing or wrong?
If you have received the wrong product, if something is missing in the delivery, or if the order does not match the order confirmation, contact us as soon as possible.
Please include:
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order number
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name
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pictures if needed
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a brief description of what is missing or wrong
Then we can help you faster.
What happens if I do not pick up my shipment?
If a shipment is not picked up and is therefore returned to us, we may charge a fee for the costs incurred.
Not picking up a package is not automatically considered a canceled purchase. If you want to cancel your purchase, you need to notify us according to the instructions in our Refund policy.
I want to cancel my purchase
If you want to cancel your purchase or return a product, you can find more information in our Refund policy.
There you will find information about:
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how to use the right of withdrawal
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return shipping
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return of larger products
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return of batteries
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refund
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depreciation deduction
My item is broken or does not work
If you believe the product is defective, the matter should be handled as a complaint, not as a regular return.
Read more on the page Complaint & Warranty.
Contact
If you have questions about your delivery, we are happy to help.
Email: hi@vassla.com
For faster assistance, please provide:
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order number
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name
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delivery address
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phone number
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what the question concerns